Shipping & Returns Policy
Our primary goal is to ensure all your orders get fulfilled as quickly as possible. However, we only ship within the USA (lower 48). Once an order has been placed, it will typically ship within 1-2 business. You should expect your items to arrive within 3-7 business days from the order date (unless otherwise noted).
If you have any questions or concerns, please do not hesitate to contact us!
If you wish to file a return request/RMA for an order, please send us a message through our contact form and provide as much information about the order as possible.
Please note that a return request can only be made for unused/unopened orders up to 30 days past the delivery date. Once your claim has been received, we will communicate with our supplier to have the claim assessed. We are committed to getting all return claim inquiries evaluated promptly. You can typically expect our response to your claim within five days and a resolution in no more than 15 days.
The typical return process goes as follows:
- We send the supplier a request for an RMA/return.
- The request will then be assessed and if the claim is approved for return. We will provide you with a return address, along with an RA number to reference. Costs associated with returning the package will be your responsibility unless the supplier determines your claim is eligible for a free return label.
- You will then have seven business days to send the package back to the return address provided for a refund. Please let us know once the order has been shipped and provide us with the tracking information. If you need more time to send the package back, please let us know.
- Credit for the RMA completed claim will only be issued once the supplier has confirmed they received the package and have issued a credit.
It is important to note that ALL returns are subject to approval by our supplier. If you have any questions or concerns, please do not hesitate to email us and ask.
Primrose & Elm